Shipping policy
Shipping Policy
Last updated: October 2025
Processing Time
All our ceramics are handmade and hand-painted. Orders are typically processed within 1–2 business days (Monday–Friday). During holidays, new product launches, or market events, processing may take a little longer — we appreciate your patience.
Shipping Rates & Estimates
Shipping costs are calculated at checkout based on your location and the weight of your order.
We currently ship within the United States and to Canada.
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U.S. orders: Arrive within 3–7 business days once shipped.
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Canada orders: Arrive within 7–14 business days. Import duties or taxes may apply and are the customer’s responsibility.
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Free shipping: Eligible U.S. orders over $49.99 automatically qualify for free standard shipping.
Carriers
We use USPS, UPS, and FedEx depending on the destination and size of your order. Tracking information will be provided once your package ships.
Local Pickup
Local pickup in Fort Lauderdale, FL may be available for select events or orders. Please contact us before placing your order to confirm availability.
Damages or Issues
We take great care when packaging your ceramics, but if your item arrives damaged, please email us at sales@spain-ceramics.com within 48 hours of delivery with photos of the item and packaging. We’ll gladly assist with a replacement.
Lost or Stolen Packages
Spain Ceramics is not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure your shipping address is accurate and secure.
International Orders
At this time, we only ship to the U.S. and Canada. For international inquiries, please contact us — we’ll do our best to assist.